Build a Winning Team Before Your Competitors Do

Is it just the coffee? Sure, it’s part of it. But it’s the experience, right? It’s how the barista greets you, how they make you feel like you matter in that moment. The atmosphere? It’s everything. It’s that feeling you get when someone actually notices you, when they take the time to make your experience just a little bit better.

Now, think about your workplace. Is it like a coffee shop where the coffee’s bad, the experience is lackluster, and the barista doesn’t care? How often do your people leave with the same empty feeling because no one took the time to create an experience that makes them want to return? How many people are showing up, clocking in, just waiting for the day to end?

Leaders, it’s time to brew something better.

When the culture’s right, when the customer experience — and yes, your team is your internal customer — is exceptional, that’s when loyalty is built. That’s when you create an environment where people want to be. A place where they’re excited to come back, day after day, and perform at their best. But when the culture’s off, when the atmosphere is cold, when the experience is forgettable? That’s when people stop coming. That’s when they stop showing up for you. That’s when high performance fizzles out.

The hard truth: culture is defined by what you tolerate. If you tolerate mediocrity, that’s what you’ll get. If you tolerate disengagement, that’s what you’ll see. If you tolerate poor attitudes, poor performance will follow. What you accept, you reinforce. And if you let poor behavior slide, you’re telling your team it’s okay to underperform. But when you set the bar high and demand excellence, that’s when your team will rise to the challenge.

You’ve got the power, the influence, and the tools to create a culture worth showing up for. But here’s the truth: the coffee’s not going to brew itself. You can’t just expect culture and experience to magically fall into place while you’re busy with other things. It takes work. It takes showing up consistently. It takes taking charge and making sure your team knows that their experience matters — that they matter.

As Maya Angelou once said, “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” This quote isn’t just about people’s personal lives—it’s about your workplace culture too. The experience you create for your team impacts their loyalty and performance. Studies show that companies with high employee engagement see a 17% increase in productivity, a 21% increase in profitability, and a 41% decrease in absenteeism. That’s the power of a strong culture and a focus on experience.

We’re not talking about a “sugar-coated” culture. We’re talking about the real deal — a culture that challenges, inspires, and drives results. It’s about fostering an environment where people can thrive, where they feel seen, heard, and valued. A place where they’re invested in not just the task at hand but the bigger picture. That’s when high performance happens. That’s when loyalty forms. That’s when your team becomes an unstoppable force.

So leaders, it’s time to stop flaking on the coffee meetings. Stop letting your team float along without that experience that builds momentum. Stop letting the culture become a side note. You’ve got the power to change the course. The culture you want isn’t going to build itself—it’s going to take action. It’s going to take a leader who shows up, sets the tone, and takes responsibility for creating the kind of experience that people don’t just want—they need to be a part of.

Ready to build a culture that drives results and high performance? Don’t wait for the competition to outpace you. Book a talk with me today and let’s get started on building a team that not only shows up but crushes it every day.

Click here to book your session now and start building a team that’s unstoppable.

‍