Customer experience is the accumulative impression of your customer’s interaction with your brand over the course of several touchpoints. A purpose driven culture and well-integrated customer experience can be your key differentiator in today’s ever-evolving competitive climate.
A memorable interaction with your company often generates loyalty. The ultimate goal is to accurately express the added value a customer receives by purchasing your products and services. Tony will take you through his customer experience principles and his journey of implementing them within his own business.
The first three months are a critical time to build brand loyalty, advocacy, and repeat business
What is your company passionate about aside from the products and services? Define your why!
Prioritize an authentic and joyful relationship internally, and it will be received and acknowledged externally
"It was a pleasure to have Tony as keynote speaker at our conference. His energy helped kicked off the first day and his speech really hit the mark. Tony is a true professional, his team is friendly and organized and we have had nothing but positive feedback. I would highly recommended Tony."
"I can't say enough about Tony and his team at Roma Moulding. A genuine and thoughtful leader with true passion for his business and for instilling his team with a strong customer first culture."
"Tony's purpose and passion shines through every touchpoint at Roma Moulding. If you're a business owner or leader, and are curious about how great culture can transform your organization, I highly recommend reaching out to Tony. Also, if you're ever in need of world-class custom frames, they do that by the way!"
"Tony, Thank you for a great morning. I truly love your passion and it is wonderful to see what you have done. I share your passion for culture and definitely came away inspired. Hope to see you at another Mastermind Talk in the future."
Get started on a happy, winning workplace. Change begins now!