I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou Sometimes your product is so good that your standard of customer service is irrelevant. Unfortunately, most of us don’t have that luxury and need to establish epic standards of care and detail to build strong relationships and engagement....
Tony Gareri, CEO, culture champion and leadership guru will be the closing keynote speaker at the Conference Board of Canada’s 2015 Better Workplace Conference in Gatineau, Quebec from October 14-16. Tony joins speakers such as Peter Aceto, President and CEO of Tangerine Bank and Rona Maynard, author of “My Mothers Daughter. While other events focus on specific workplace issues such as wellness, change, resilience, leadership, or culture, the...
I’m sure you’ve all heard of it, in many cases felt it, embraced it, wished you did it, and always love when it happens to you. It’s one of those things in life that doesn’t cost much, doesn’t take up a lot of time, promises a favorable outcome, and most often results in a warm smile. The good news is, some are already doing it....
